Delivery & Returns

100% carbon neutral


As part of our commitment to lessen our impact on the environment through our Bubble Tea Kits, we deliver across Australia and New Zealand with 100% carbon neutral delivery partners. This means the delivery of every kit you purchase supports carbon-offset projects that have positive environmental impacts.

Shipping Policy


The Gimme Bubble Team hand packs each and every package with love and dedication. We work hard in ensuring all orders are processed as soon as possible, so that you are well prepared for your bobarista journey. 100% of orders are shipped within one business day. Orders placed over the weekend are despatched on Monday.

Delivery Schedule


Our delivery partners, Australia Post and Couriers Please will safely deliver your DIY bubble kits to your door 2-10 business days after despatch. A tracking number will be available via email once your order is despatched.

Due to COVID-19 our delivery partners have been experiencing significant delays due to social distancing measures and increased parcel volumes, especially in Victoria.

AU Standard Shipping: $9.95 flat rate Australia-Wide for all orders under $59
Free Shipping: Orders $59 and over

Returns


Visit our

Aftercare Space

to initiate a refund/return request.

Wrong or Damaged Products

We accept returns strictly where the product:

  • is a wrong product that was incorrectly shipped to you;
  • is a food item and packaging arrived damaged (i.e. leaking, spilt, crushed) rendering the food item unconsumable;
  • is a non-food item and arrived damaged & broken.
  • Change of Mind

    We accept change of mind returns strictly where the product is a non-food item and still in original, sealed, brand-new & unopened condition. Due to safety reasons and the extraordinary circumstances of COVID-19, we are forced to refuse all change of mind returns where the product is a food item.

    Note

    Before returning products to us, please note the following:

    • Refunds are paid strictly to the order's original payment method;
    • We are unable to reimburse postage costs incurred for returned/exchanged products unless it is damaged/broken, is otherwise faulty, or we have shipped the incorrect product to you;
    • The safe receipt of returned products to us is the responsibility of the buyer only. We disclaim all responsibility for products in transit to us. We recommend you purchasing tracked shipping to avoid missing parcels.
    • If you intend to reject or return a product, please notify us online. Please do not throw the product away without receiving confirmation from us;
    • In the event of a damaged or broken product, we reserve the right to request for evidence of the damage to be provided when granting a return;
    • Only 1 return may be initiated for each order;
    • Returned item(s) must be shipped out back to us within 10 days of order date with a hard copy of the order confirmation email enclosed;
    • We reserve the right, in our absolute discretion to the full extent permitted by law, to refuse an exchange or refund.

    Changes & Cancellations


    We know what it's like to have realised the shipping address was wrong or have an immediate change of mind right after ordering something. That's why we offer a flexible changes and cancellation policy for those rare moments!

    If you wish to cancel your order or change your delivery address, please contact us ASAP at [email protected] and we will do our best to change it for you if your order has not been shipped yet.

    Shipping Policy


    The Gimme Bubble Team hand packs each and every package with love and dedication. We work hard in ensuring all orders are processed as soon as possible, so that you are well prepared for your bobarista journey. 100% of orders are shipped within one business day. Orders placed over the weekend are despatched on Monday.

    Delivery Schedule


    Our delivery partners, Australia Post and Couriers Please will safely deliver your DIY bubble kits to your door 2-10 business days after despatch. A tracking number will be available via email once your order is despatched.

    Due to COVID-19 our delivery partners have been experiencing significant delays due to social distancing measures and increased parcel volumes, especially in Victoria.

    AU Standard Shipping: $9.95 flat rate Australia-Wide for all orders under $59
    Free Shipping: Orders $59 and over

    Returns


    If you wish to return your order, please fill out the returns form and deliver it back to us within 7 days of receiving it. We highly recommend purchasing tracked delivery to avoid any missing parcels. Upon receiving, we will inspect the order and process a refund for you back to the original payment method if the following conditions are met:

    • Returned item(s) must be sealed and in brand new condition;
    • Returned item(s) must be shipped out back to us within 7 days of receiving it with returns form included;
    • Return postage must be covered by the consumer

    Changes & Cancellations


    We know what it's like to have realised the shipping address was wrong or have an immediate change of mind right after ordering something. That's why we offer a flexible changes and cancellation policy for those rare moments!

    If you wish to cancel your order or change your delivery address, please contact us ASAP at [email protected] and we will do our best to change it for you if your order has not been shipped yet.

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        Sick and tired of: crumbly, powdery tapioca pearls?

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